On a normal day, we double click on the Yahoo! Messenger icon to sign in, the yellow smiley wakes up, and our contact list loads. Then we’re off and chatting with friends.
But sometimes, not everything works perfectly. Sign in issues can sometimes be attributed to problems with an internet connection. This is why we added a new Connection Troubleshooter tool to the latest version of Yahoo! Messenger 10.
If Yahoo! Messenger has problems connecting during the sign-in process, a small window will appear alerting you that there may be a problem with your internet connection. From there, you can click the Troubleshoot button to let it run some connection diagnostics on your machine. After some quick analysis, it will recommend some next steps for resolving the issue.
The wizard also records all the steps it took while diagnosing the problem. Click the “Show Details” button on the final screen to view the details (sometimes it’s helpful to copy and paste those details when working with customer care on an issue).
The connection wizard is only available in the latest version of Yahoo! Messenger 10 (10.0.0.1102 or later) which works on Windows XP, Vista and 7. You’ll only see this wizard when there is a problem with your internet connection, such as a missing connection or problems with your internet proxy.
Sarah Bacon
Product Manager